Refunds
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information you provide, enabling us to process your order and to provide you with the best possible service, will not be shared with any third parties unless you have given us your permission. The information we hold on you will be accurate and up to date. If you should find any inaccuracies we will delete or correct it immediately.

We store information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best possible service.

The type of information we will collect about you includes:

• your name
• address
• telephone number
• email address

We will never collect sensitive information about you without your consent.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

Your personal financial details will not be held by us. Should you decide to pay over the telephone, your credit or debit card will be processed using Sage & Cardnet’s secure virtual terminal. Again, your financial details will not be held by us.

Customer Feedback
We are always happy to hear from you. Please feel free to contact us with your comments and suggestions. Have you received any feedback from the recipient of one of our products? Then let us know. You can write, email or telephone us.